FAQs
How long is the delivery time? What does the standard packaging look like?
How long is the delivery time? What does the standard packaging look like?
The standard lead time is 30-45 days after receiving the deposit. Machines are packed in wooden crates for strong protection, stability, and safe transportation.
Which trade terms are supported?
Which trade terms are supported?
EXW, FOB, and CIF are supported.
Is Alpha-Pack a manufacturer or a trading company? Where can the company’s photos and videos be viewed?
Is Alpha-Pack a manufacturer or a trading company? Where can the company’s photos and videos be viewed?
Alpha-Pack is a direct manufacturer with over 30 years of experience in designing and producing packaging equipment. The company’s production base, and assembly lines are located in Heyuan City, Guangdong Province, China, enabling innovative packaging solutions. A real-time video factory tour to showcase the production process, quality control, and professionalism of the equipment you are interested in can be provided.
Can the company’s equipment meet foreign country’s safety standards and certifications, such as CE?
Can the company’s equipment meet foreign country’s safety standards and certifications, such as CE?
Yes. All the equipment is CE certified and complies with international electrical safety standards. Full CE documentation can be provided upon request. If other certifications (e.g., UL for North America) are required, contact the company, so that feasibility and cost can be evaluated.
Where do core components come from? Which electrical brands are used?
Where do core components come from? Which electrical brands are used?
To ensure reliability and longevity, globally recognized brands for key electrical components, including Siemens and Mitsubishi PLCs, Schneider and Omron relays, and Panasonic servo-driven motors are used in the equipment. Alpha-Pack maintains transparency in BOM, and clients can also inquire about the preferred component brands for customization.
How are installation, training, and after-sales support provided? What if the machine breaks down? Can spare parts be supplied?
How are installation, training, and after-sales support provided? What if the machine breaks down? Can spare parts be supplied?
The company provides full global support:
- Remote guidance with manuals, video tutorials, and live WhatsApp assistance.
- Engineer dispatch for on-site installation and training when needed, with visa and travel costs typically covered by the customer
- Spare parts supply includes shipment and is available on long-term conditions. Can be delivered via DHL/UPS/FedEx, normally arriving within 3-7 days to keep the production running smoothly.